Conflict Transformation Institute (CTI)
Turning debate into dialogue
Conflict is inevitable but when managed constructively, it can strengthen the fabric of an organization, spur innovation, and foster significant growth. The CoralBridge Conflict Transformation Institute (CTI) offers comprehensive conflict management and dispute resolution services for corporations, not-for-profit associations, law firms, public sector organizations and private individuals.
Conflict results from many factors, including varied interests, competing goals, differing expectations, and interpersonal tensions. Unresolved conflict is often the largest reducible expense for businesses and has a substantial negative impact on employee turnover, morale, sick leave, disability claims, grievances, and litigation:
- On average, every employee spends over two hours/week, and 10% of employees spend six hours/week dealing with some type of conflict
- Unresolved conflict is a decisive factor in 50% of voluntary employee turnover, and 90% of involuntary turnover, costing 70‐150% of annual salary for each departing employee
- The number of employees seeking help for work‐related conflict continues to rise and costs businesses billions of dollars in lost productivity
- An employment complaint that escalates into a lawsuit can easily cost $100,000, take 3‐5 years to resolve, and serve as a major distraction
The Conflict Transformation Institute Offers:
> The Conflict Management Toolbox
> Difficult Interactions
> Emotive Sales
> Attorney Training Series: Mediation Advocacy; Decision-Making; Negotiations; Basic and Advanced Mediation Skills
> Additional programs customized to your specific needs
COLLABORATION FOR COST-EFFECTIVE AND SUSTAINABLE DISPUTE RESOLUTION
CTI has highly trained and experienced mediators able to employ a variety of facilitative, transformative, and/or evaluative mediation techniques to meet your needs and foster communication, solve problems creatively, preserve relationships, and resolve issues. CTI will mediate both litigated and non‐litigated disputes, including business, employment, commercial and personal injury matters.
RAPID INTERVENTION FOR STABILITY AND CONTAINMENT
CTI deploys experienced teams of professionals with backgrounds in HR, law, and dispute resolution to de-escalate and intervene in volatile organizational conflict, providing interim stability while long‐term solutions are developed and implemented.
HELPING INDIVIDUALS AND TEAMS TRANSFORM CONFLICT INTO GROWTH
Our Conflict Coaching program develops conflict‐related understanding, interaction strategies, and interaction skills. It enhances individuals' abilities to effectively prevent, manage, and resolve conflict, and grow from it. It is especially beneficial to those engaged in workplace/personal conflict, adapting to a new organizational setting or developing leadership skills.
Dispute Resolution Systems Design
FROM CONTROVERSY TO CONSENSUS, AND DISCOURSE TO ACTION
We work with you to build an Integrated Conflict Management Process focused on early conflict identification and intervention, and where necessary, the effective and economical resolution of disputes.
We begin with a comprehensive Conflict Audit, a proprietary assessment system coupled with personal interviews of key organizational representatives. The audit identifies the source and nature of conflict and quantifies its costs to measure the impact of our work. Most importantly, it allows us to prescribe tailored ICMS solutions that are:
Dynamic Group Facilitation
ENHANCING GROUP EFFECTIVENESS
Our expert facilitators focus on maximizing the efficiency, creativity, and overall effectiveness of a group discussion in a wide variety of settings, including boardrooms, strategic planning, team‐building, focus groups, negotiations, and retreats.
PROMOTING COMMUNICATION IN HIGHLY CONFIDENTIAL AND SENSITIVE SITUATIONS
CTI offers external ombudsman services. This neutral, independent channel of communication provides information and helps people reframe issues, develop options and solve problems.